Last updated November 8, 2024

This Privacy Notice for Clubhaus Fitness (doing business as Clubhaus Fitness (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at clubhausfitness.com or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events.

If you have questions or concerns, this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions, feel free to contact us at 479-287-4287

Summary of Key Points

What personal information do we process?
We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process sensitive personal information?
We do not process sensitive personal information.

Do we collect any information from third parties?
No, we do not collect any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.

How do we keep your information safe?
We have implemented organizational and technical processes and procedures to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure.

What are your rights?
Depending on where you are located, you may have certain rights regarding your personal information.

How do you exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access request or by contacting us.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Do We Handle Your Social Logins?
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. Do We Collect Information From Minors?
9. What Are Your Privacy Rights?
10. Controls for Do-Not-Track Features
11. Do United States Residents Have Specific Privacy Rights?
12. Do We Make Updates to This Notice?
13. How Can You Contact Us About This Notice?
14. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register, express interest in our services, or participate in activities.

The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames and passwords
• Billing addresses
• Debit/credit card numbers

We do not process sensitive information.

Payment Data
We may collect data necessary to process your payment. All payment data is handled by Stripe.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• To facilitate account creation and authentication
• To deliver requested services
• To respond to inquiries and provide support
• To send administrative information
• To manage orders, payments, returns, and exchanges
• To send marketing and promotional communications (with your consent)
• To post testimonials

3. SMS Messaging and Consent (A2P Compliance)

We may send you SMS messages as part of our marketing and communication efforts. By providing your mobile phone number, you are consenting to receive text messages from us, including but not limited to promotional offers, transactional messages, and updates regarding our services.

Opt-In Consent:
By voluntarily providing your phone number through our website or other methods of communication, you are expressly consenting to receive SMS messages from us. You will only receive SMS messages if you have provided prior express written consent, as required by law.

Opt-Out Mechanism:
You may opt out of receiving SMS messages at any time. To unsubscribe from future messages, reply “STOP” or “UNSUBSCRIBE” to any SMS you receive from us. Upon receipt of your opt-out request, we will stop sending you SMS messages. You can also contact us directly at 479-287-4287 to be removed from our SMS messaging list.

Message Frequency and Charges:
The number of SMS messages you receive will vary depending on your interactions with us. Standard message and data rates may apply based on your wireless carrier and service plan. Please check with your mobile carrier for further details.

Message Content:
SMS messages may include service notifications, transactional messages, promotional offers, and other updates related to our services. We will only send SMS messages that align with the purpose you have consented to.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and other tracking technologies (e.g., web beacons, pixels) to collect and store information. You can opt-out or manage your preferences regarding these technologies.

5. How Do We Handle Your Social Logins?

If you choose to register or log in using a social media account, we may receive certain profile information about you from your social media provider.

6. How Long Do We Keep Your Information?

We keep your personal information only as long as necessary for the purposes outlined in this Privacy Notice unless a longer retention period is required by law.

7. How Do We Keep Your Information Safe?

We have implemented organizational and technical security measures to protect your information. However, no system is completely secure.

8. Do We Collect Information From Minors?

We do not knowingly collect or market to children under 18 years of age.

9. What Are Your Privacy Rights?

Depending on your location, you may have the right to review, change, or terminate your account and personal information.

10. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track browser signals.

11. Do United States Residents Have Specific Privacy Rights?

Residents of certain U.S. states have additional privacy rights, such as the right to access, delete, or correct personal data.

12. Do We Make Updates to This Notice?

Yes, we may update this Privacy Notice as necessary to stay compliant with relevant laws.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us at: 479-287-4287

14. How Can You Review, Update, or Delete the Data We Collect From You?

To request to review, update, or delete your personal information, you can contact us using the above details.